How do I return an item?
Customers are entitled to have goods repaired or replaced if the they fail to be of acceptable quality and the failure does not amount to a major failure under the Australian Consumer Law.
Claims relating to a incorrect quantity, goods or damage on delivery or goods dead on arrival must be communicated to our Customer Services Team (firstname.lastname@example.org) within 10 days of delivery.
For issues arising after 10 days, please notify our Customer Service Team (email@example.com) within 12 months of delivery. We will create a Return case then if needed ask for return of the goods and either replace, repair, or provide a refund or a credit note for the equivalent amount paid by you.
Claims relating to a deficiency in the quantity of the goods or damage on delivery should be notified to our Customer Services Team within 7 days of delivery. For deficiency claims where we hold a proof of delivery, we may require you to supply a statutory declaration.
Returns for change of mind will be at your cost and also incurs a mandatory Return Freight and Handling Charge of 25% of the invoiced value.