Shipping and Returns

Shipping and Handling

Simple orders will typically be dispatched within 24-48 hours - more complex orders including multiple items or larger quantities do take longer.

Our delivery charges are calculated based on weight and delivery location and our system will provide options for regular and express shipping service.

Order issue?

If we have supplied an incorrect item or quantity, or goods have been damaged during delivery, or if goods are just "dead on arrival" please communicate to our customer services team within 10 days, (or sooner) of delivery. This will greatly increase our ability to solve the issue speedily.

Can I return an item?

If you feel an item fails to be of acceptable quality please contact our customer service team to discuss further.

Change of mind...

To request a returns due to "change of mind" please communicate to our customer service team, whom will confirm the process for return. Any items returned must be 100% complete and in resalable condition and incurs a mandatory Return Freight and Handling Charge of 25% of the items invoiced value.